Freshdesk is a cloud-based help desk system that provides powerful customer service solutions. Freshdesk merges conversations from email, phone, web, chat, and social media and helps you resolve issues across channels effortlessly.

With CLINQ, you can make calls using your CRM contacts displayed in the CLINQ app. This way, you will always see who is calling and don't have to switch between different tools.

Connect CLINQ and Freshdesk and then benefit from automatic contact synchronization. All changes or new contacts added in the CLINQ app during or after a call will then be automatically saved in your CRM.

Integration of Freshdesk with the CLINQ App:

Clink on the User Icon, then "Settings" and then choose "Integrations".

In the "Integrations" view, scroll until you find "Freshdesk", then click on the "Connect to Freshdesk" button. 

In the pop up window you now need to enter your Freshdesk API URL and API Key.

If the data entered was correctly, then your CRM will now be integrated with CLINQ.

Note: Depending upon the amount of contacts you have in your CRM, then it can take some minutes until all of your contacts are displayed. 

Where to find your API-Key in your Freshdesk Account:

Log into your Freshdesk account and then carry out a right click on your user icon (top right) then choose "Profile Settings" from the drop down menu.  


In the new window you will find your API-Key: