Shortcuts for the Desktop App
This article shows you which shortcuts you can use to navigate smoothly through our desktop app. In addition, you have the option to accept and reject incoming calls by using shortcuts, even if the app is not actively running in the foreground. This article also shows you how to disable/enable this setting.
Global Shortcuts
| Function | Shortcut MacOS | Shortcut Windows |
|---|
| Execute focused action | ENTER | ENTER |
| Move to the next list item on a page | TAB or ↓ | TAB or ↓ |
| Move to the previous list item on a page | TAB or ↓ | TAB or ↓ |
| Open "Home" screen | ⌘+1 | Ctrl+1 |
| Open "Call History" screen | ⌘+2 | Ctrl+2 |
| Open "Contacts" screen | ⌘+3 | Ctrl+3 |
| Open "Statistics" screen | ⌘+4 | Ctrl+4 |
| Open "Feedback" screen | ⌘+9 | Ctrl+9 |
| Open search in “Home” screen | ⌘+K | Ctrl+K |
| Maximize/minimize call | ⌘+^ | Ctrl+^ |
| Navigate to/through favorites 1-10 | ⌘+⌥+1 to ⌘+⌥+0 | Ctrl+Alt+1 to Ctrl+Alt+0 |
| Open "Settings" | ⌘+, | Ctrl+, |
| Create new contact | ⌘+N | Ctrl+N |
Incoming calls
| Function | Shortcut MacOS | Shortcut Windows |
|---|
| Answer incoming call when the app is in the foreground | ENTER | ENTER |
| Reject incoming call when the app is in the foreground | ESC | ESC |
| Answer incoming call when the app is not in the foreground | ⌘+⇧+A | Ctrl+⇧+A |
| Reject incoming call when the app is not in the foreground | ⌘+⇧+D | Ctrl+⇧+D |
Call control
| Function | Shortcut MacOS | Shortcut Windows |
|---|
| Open/Close Call Logging | ⌘+⇧+L | Ctrl+⇧+L |
| Mute on/off | ⌘+⇧+M | Ctrl+⇧+M |
| Open/Close Dialpad | ⌘+⇧+K | Ctrl+⇧+K |
| Turn recording on/off (only if Labs Transcription feature is enabled) | ⌘+⇧+R | Ctrl+⇧+P |
| Add caller | ⌘+⇧+A | Ctrl+⇧+A |
| Switching between two calls (Call-toggling) | ⌘+⇧+S | Ctrl+⇧+S |
| Transfer call and hang up | ⌘+⇧+T | Ctrl+⇧+T |
| Hold Call | ⌘+⇧+H | Ctrl+⇧+H |
| End Call | ⌘+⇧+D | Ctrl+⇧+D |
| Close call overlay after call Ends | ESC | ESC |
Contacts
| Function | Shortcut MacOS | Shortcut Windows |
|---|
| Add phone number to contact | ⌘+⇧+N | Ctrl+⇧+N |
| Edit Contact | ⌘+E | Ctrl+E |
| Save contact in edit mode | ENTER | ENTER |
| Cancel editing of a contact without saving | ESC | ESC |
Search
| Function | Shortcut MacOS | Shortcut Windows |
|---|
| To next result | TAB or ↓ | TAB or ↓ |
| To previous result | TAB or ↑ | TAB or ↑ |
| Clear search | ESC | ESC |
General Area actions
| Function | Shortcut MacOS | Shortcut Windows |
|---|
| Cancel action | ESC | ESC |
| Confirm action | ENTER | ENTER |
